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June 2021

June Virtual Luncheon

June 30 @ 12:00 pm - 1:00 pm

Return On Experience: How Do You Measure ROI of Customer Experience Every company claims that customer satisfaction and experience is top of mind. There are often challenges, both internal and external, to following through on delivering great customer experience, however. Greg Kihlström, CX thought leader and author of the book The Center of Experience, details how to define, measure, and optimize return on experience-related initiatives by putting both customers and employees first. Drawing on principles from his book that outlines…

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